Criticisms

According to a legal firm under contract with the SEC, the digital money balance visible in one's StormPay account is not backed up by money in StormPay's bank accounts. This led to a situation in early 2006 where Stormpay was not able to pay out withdrawals requested by users, and many of the users never received their requested funds.

StormPay no longer accepts credit cards, no doubt due to the massive wave of billing disputes and subsequent chargebacks that occurred as a result of the massive account freezes previously mentioned. The only way to fund a StormPay account is via e-check, which provides none of the consumer protections against fraud and misuse that are statutorily provided to credit card holders.

To date, StormPay has not released the funds it froze back in February 2006, despite StormPay's Terms of Service providing for such funds to be distributed 180 days after being frozen. As a result, many (former) users hold a hostile attitude towards StormPay.

StormPay claims to offer buyer protection. However, the User Agreement includes the clause "At any time you purchase a product or service StormPay is reselling, all liability is on the vendor who contracted StormPay to resell their product or service, and you understand that these purchases are done at your own risk". Because of this, buyers are not refunded if they do not receive the item purchased.

As seen in the above section, StormPay is heavily criticised for its lack of customer support. Questions asked through the online support feature are likely to get a reply that does not actually answer the question. The reply is almost invariably a template, as opposed to a reply written by a human.

StormPay is not a member of the Better Business Bureau, although it has generated more complaints to BBB than any other Middle Tennessee or Southern Kentucky business. StormPay does not allow transactions to or from a list of "non-approved countries".
StormPay is the primary sponsor of the Clarksville Speedway race track, and has funded several of its renovations. StormPay also sponsors the Crate Racin' USA Series of races, which take place on the Clarksville Speedway. It is speculated that StormPay used its members' funds (as opposed to its profits) for these sponsorships, leading to the problems described above

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